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How rupiah4d protects your privacy

When you open an account and deposit via DANA, OVO, GoPay or QRIS, your personal information and payment details are protected by our privacy framework.

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REACH US ANYTIME

How to contact us about your privacy

If you have questions about how we use your data, want to request access to your information, or need to update your privacy settings, we are here to help. Our support team responds during business hours across multiple channels so you can reach us the way that works best for you.

Team online

Email Support

Send your privacy request to our data team at [email protected]. Include your account email and the details of your request; we aim to respond within 3 business days.

Live Chat

Open your account dashboard, navigate to Help, and start a live chat. Our agents answer privacy questions during operating hours — usually Monday to Friday, 09:00–17:00 Jakarta time.

Account Settings

Log in to your rupiah4d account, go to Settings > Privacy & Data, and manage your communication preferences, data visibility and withdrawal confirmation settings directly.

DATA PROTECTION STANDARDS

How we keep your information safe

Your account security and data confidentiality are built into every step of the rupiah4d platform.

Encryption & Storage

All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols. Your payment details are never stored in plain text; they are tokenized and protected in isolated secure vaults.

Account Verification

We verify your identity during signup and before your first withdrawal to prevent fraud and unauthorized access. This includes email confirmation, phone verification, and document checks where local law requires.

Payment Security

Deposits through DANA, OVO, GoPay and QRIS are processed through encrypted payment gateways. Withdrawal requests trigger additional security checks to confirm the destination account matches your registered details.

Data Retention

We keep your account data for the duration of your membership plus any period required by Indonesian law. Once your account closes, we delete personal information within 90 days unless legal obligations require us to keep records.

Access & Correction

You can request a copy of all data we hold about you, correct inaccurate information, or request deletion of non-essential data by contacting our privacy team at [email protected].

Cookie & Tracking

We use cookies to remember your login, track your game activity for fraud prevention and maintain your session. You can manage cookie preferences in your browser settings; some features may not work if cookies are disabled.

Privacy policy questions answered

Below are the questions we hear most often from players in Indonesia about how we handle data, what information we collect, and what rights you have as an account holder.

We collect your name, email address, phone number, date of birth and residential address during account creation. We also verify these details using email confirmation and phone verification. When you deposit via DANA, OVO, GoPay or QRIS, we record the payment method and transaction ID for reconciliation and fraud prevention.

We do not sell your personal data. We share information only with payment processors (DANA, OVO, GoPay, QRIS partners) to process your deposits and withdrawals, and with our support and fraud teams within rupiah4d. We may disclose data if required by Indonesian law or court order.

We retain your account data for 90 days after closure to resolve any outstanding disputes or withdrawals. After that, personal information is deleted unless Indonesian law requires us to maintain records. Financial transaction logs may be kept longer for compliance purposes.

Yes. Email [email protected] with your request and account email. Include the words 'data access request' in the subject line. We will compile your data file and send it within 5 business days. You may also view your game history and account activity directly in your Settings.

Payment details are never stored on our servers after the transaction completes. DANA, OVO, GoPay and QRIS handle the actual payment processing; we receive only a confirmation token and transaction ID. Your bank account or e-wallet account number is encrypted and never visible to our staff.

Log in to your rupiah4d account, go to Settings > Personal Info, and update your email, phone or address directly. For date of birth or name changes, contact [email protected] with a copy of your identity document. We process corrections within 2 business days.

Yes, we use cookies to keep you logged in, prevent fraud, and remember your preferences. Essential cookies cannot be disabled, but you can manage marketing and analytics cookies in your browser settings or in your rupiah4d account under Privacy & Data. Disabling cookies may limit some features.

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